Your Staff Didn't Go to Planning School to Answer "Where's My Permit?" All Day

The Groundhog Day Problem

Your staff answers "Where's my permit?" approximately 847 times per month. That's more often than they check their email. More often than they say "Good morning." More often than they question their life choices (okay, maybe not that one).

The Budget Black Hole

You're spending six figures annually on highly educated professionals... to tell people information that should be on a website.

It's like hiring a Michelin-star chef to read the menu to customers. Over the phone. While the actual cooking piles up in the back.

The Morale Vampire

Your planner went to grad school dreaming of shaping vibrant communities. Instead, they're explaining what "setback" means for the 23rd time today.

The Frustration Dilemma

Your constituents call with a simple question. They get put on hold (badly produced music included). They leave a voicemail. They're promised a callback "by end of day."

Three days later, they call again. Same hold music. Different staff member who needs to "look into it." Another promise. Another wait. Meanwhile, their project timeline is toast.